Customer Service Project Manager
Los Angeles, Orange County, & San Diego
Customer Service Project Manager Job Profile
A Customer Service Project Manager is responsible for managing and processing a variety of project orders for lighting distributors working closely with our Manufacturer and Sales team. An emphasis should be placed on establishing relationships with our manufacturers and customers. A strong background in Customer Service Project Management is required along with a Bachelor’s Degree in Business.
Duties & Responsibilities

This individual should ensure the electrical distributor receives the highest level of customer service through expert project management. Possess the ability to plan, document, submit and oversee all aspects of multiple project orders. Coordinate details between the electrical distributor, manufacturer and SCI Sales & Specifications teams in a helpful and efficient manner. Maintain a heavy order, email and call volume while maintaining a collaborative and professional demeanor. Formulate product options to meet specifications, budgetary requirements and achieve shipment deadlines. Provide post-sales support and reconciliation. Responsible for arranging and filing supporting documents. Participate in continued product training and attend industry events and meetings as necessary.

Skills & Proficiencies
  • Should have a complete and thorough understanding of all of the SCI product lines, LED and lighting control technology, pricing structures, and terms and conditions of sale.
  • Possess the aptitude to maintain systems and product knowledge.
  • Possess the ability to collaborate and present effectively in group settings.
  • Should be adept at managing tasks and timelines to meet evolving client needs and strict deadlines without compromising quality or superior service.
  • Experience working with other Lighting and Controls Companies.
  • Possess strong organizational, communication and interpersonal skills which will help the individual coordinate among different divisions.
Compensation & Benefits
SCI will provide a comprehensive compensation package commensurate with your experience and qualifications. SCI also offers a 401k program, profit sharing & bonus programs, SCI offers a competitive Health Insurance Program, which includes Dental and Vision.

To Apply

Please include your resume and a cover letter.